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UK consumer rights online

Wednesday the 10th of March 2010

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Your rights online as a UK customer

It's important to be aware of your rights as a consumer and the laws that protect you in the UK. Your usual consumer rights apply online and from October 31st 2000, UK consumers were also covered by the 'Consumer Protection Regulations', commonly known as the 'Distance Selling Regulations'.

These rules apply to actual retailers such as Internet based companies as well as mail-order companies and direct mail companies. Exceptions to the rules include auction sites and private sellers (please read the full rules to view all exceptions).

Here are a few of the main points, please click here to become familiar with the full statement.


More help?

There are a number of organisations and websites in the UK who may be able to solve a particular problem or offer advice to you.